These are our terms and conditions that you agree to by using and ordering from our website site.
- Customers of R2Pleasent.com
- Any service sold by The Company. Includes transferring in-game items to Your in-game character.
R2Pleasent.com (hereby referred to as "The Company") has no affiliation with JaGeX Ltd. or its parent companies. Registered Names and Trademarks are the copyright and property of their respective owners. RuneScape is a registered trademark of of JaGeX Limited 1999-2018, Jagex Ltd.
Every effort is made to keep the site free from malware (computer viruses, spyware, etc.), however, R2Pleasent.com cannot guarantee that its website is free from malware. Any downloads made by You on this website are at your own risk.
All game content included on this site, such as text, graphics, logos, images, data compilations are owned by the game publisher or its licensors and protected by United States and international copyright laws.
Payments made using the G2APay platform are the sole responsibility of G2APay.
2. Account Risk
The Company is not liable for any actions taken against Your account following a transaction. The Company will not reimburse any items / services which have been terminated following a transaction. The Company is only responsible for transferring the items bought onto your account. Once this action is completed, our service to You is fully rendered.
3. Lost / Stolen Items
You are responsible for any unauthorized access to Your in-game accounts at all times. The Company will not replace delivered products or services which have been lost or stolen, for any reason. Once the service has been completed by The Company, The Company is relieved of all responsibility. This includes services which have been partially delivered, up to the total amount that was delivered.
Refunds may be requested prior to delivery of the products or services by The Company. Refunds are only available as credit towards future purchases. Cash refunds are only granted in cases in which The Company decides that the order cannot be completed, for whatever reason. Refunds will not be granted in any circumstance after the product or service has been delivered by The Company.
5. Escrow Service
Our services can not be used as an escrow service. If You are found to be using The Company's services as a form of escrow, The Company may hold your funds for up to 24 hours to investigate the issue. The Company will then decide whether to refund the payment in cash or deliver the products and/or services ordered.
We relinquish all responsibility for deals in which the buyer provides receiver information for a person other than themselves. By putting another party's information as the receiver, the buyer relinquishes all rights to challenge the completion of delivery.
6. Identity Verification
The Company may require more information following Your payment to properly determine that the payment has been authorized by You. Extra verification may include:
- Phone call to a contracted phone number
- Text message to a contracted phone number
- Social media verification
- Paypal transactions history
- Government-Issued Photo ID
- Payment History
These identity verification methods help The Company in preventing fraud. Failure to comply with The Company's request may result in 24 hour payment seizure and/or a refund of your payment. The Company reserves the right to refuse business to You if you do not complete the requested identity verification.
The Company seeks to eliminate fraud through identity verification procedures. In the circumstance that Your payment is reversed following a completed order by The Company, The Company reserves the right to deduct the reversed amount from future orders made by You. The Company reserves the right to seek repayment for all reversed transactions for which the services have already been completed.
The Company reserves the right to submit your full information to authorities and payment processors following a reversed payment. The Company also reserves the right to share your name and payment information with other merchants following a reversal.
8. Delivery Disputes
If You believe the delivery of your products or services were not properly completed by The Company, then you must notify us immediately through our Live Support system, or by sending an email to [email protected]
We will investigate your claim and respond as soon as possible.
The use of the Paypal Resolution Centre to file a non-receipt dispute on the payment is prohibited for virtual goods transactions. All buyers forfeit their right to buyer protection provided by third party payment processors, due to the inability of payment processors' to determine the delivery status of virtual goods / services. Any dispute placed on an order for virtual goods / services is in violation of our terms and services and is invalid.
For deliveries on Steam, we use our Trade History to confirm delivery. If the trade is completed on our Trade History, then that means it is posted to Steam's servers and is completed. We will not be able to assist further on complaints where a buyer claims they did not receive a Steam trade, which is marked as completed to the buyer on our Trade History.
All copyrights and trademarks are the property of their respective owners. The Company claims no affiliation with Jagex Ltd., Runescape, Valve, or other game publisher.
The compilation of all content on this site is the exclusive property of the Company and is protected by domestic and international copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by domestic and international copyright laws.
Upon request, you agree to defend, indemnify and hold harmless The Company and our affiliates, contractors, vendors, and content providers from all liabilities, claims and expenses, including attorneys' fees, that arise from or relate to a breach of these Terms & Conditions for which you are responsible or in connection with your distribution of any content on or through R2Pleasent.com services.
You agree that these Terms and Conditions are not intended to confer any rights or remedies upon any person other than the parties to these Terms. You also understand and agree that this Terms & Conditions and the Supplemental Terms incorporated into this Terms of Service, including enforcement of those policies, are not intended to confer, and do not confer, any rights or remedies upon any person.
If any part of this Terms & Conditions is held invalid or unenforceable, that portion shall be interpreted in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of The Company, and the remaining portions shall remain in full force and effect.
The failure of The Company to exercise or enforce any right or provision of this Terms & Conditions will not constitute waiver of such right or provision. Any waiver of any provision of this Terms & Conditions will be effective only if in a writing signed by R2Pleasent.com
Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.
We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by email at [email protected]
Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]
Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.