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Frequently Asked Questions

These are the questions that we're asked most frequently, so we've placed them here for you to see the answers.

How Do I Order?


Choose the amount of Runescape 3 / RS 2007 Gold / CSGO Keys & Skins you want to buy, then add them to your Cart. Once you have added them to your cart, you can Checkout via Paypal / Credit / Debit / Moneybookers / Bitcoin automatically. After paying, come to our Live Support (found in the bottom right of any page). Other payment methods (Western Union / Moneypak / Paypal MyCash / Other) are also accepted, but must be processed manually. Come to our Live Chat and discuss these with an agent, who will give you a great price on RS3 / RS2007 Gold.

How Do I Buy With A Credit Card / Debit Card?


There are several ways to pay with a card directly. If you do not have a Paypal account, choose the Paypal/Direct Card payment method, and then at Checkout, select the option "I don't have a Paypal account". You will be able to pay with the card without signing up or signing into Paypal. If you do have a Paypal account, simply sign into your Paypal and select the card from you payment sources. If it is a new card, add it onto your Paypal Profile.

What Payment Methods Do You Accept?


We can accept Paypal, Credit, Debit, Moneybookers, Bitcoin automatically through our site. We also accept Moneypak cards, Paypal MyCash Cards, Western Union, Litecoin, and other payment methods directly. You'll need to hop on our Live Support to arrange these transactions manually. An agent will be pleased to offer a special rate for larger orders via these payment methods!

How Do You Transfer The Digital Products After Payment?


We trade the digital items you order directly to you using our Live Support for communication. We can also offer Stake trade in Runescape 3 or Runescape 2007. Please speak with an agent to let us know if you have any special requests, we will be happy to accommodate them.

If you have any more questions feel free to contact us either through our live chat, which is accessible on the home page or through the contact for on the Contact Us page!

What Is Your Refund Policy?


You may request a refund for store credit at anytime prior to delivery. Store credit can be redeemed for any product(s) offered on our site. However, if WE have decided that we cannot stock your order within a reasonable time frame, we will provide you with a full refund of your payment. After delivery has been completed in-game, there are no refunds or exchanges for store credit.

Is Buying Runescape Gold and CSGO Keys/Skins Safe?


Buying Runescape Gold for RS2007 or RS3 is actually very safe. We have not had a customer permanently banned for Real World Trading. To ensure your account's safety, please aim to follow Runescape in-game rules. CSGO Keys/Skins are traded constantly for real money, and we have not seen anyone have any trouble following a transaction.

Do I Have Buyer Protection?


Due to Paypal's inability to correctly determine whether virtual items have been properly delivered, orders on our website are not subject to Paypal Buyer Protection. Any use of the Resolution Centre in Paypal to dispute delivery of our services is categorized as a breach of contract on our website. By using our website, you agree to forfeit your rights to buyer protection on the grounds that Paypal has no ability to moderate these types of disputes. Any disputes of delivery should be brought to our customer service representatives through our Live Support system, where our agents will investigate the issue and ensure proper delivery is completed.

Verification


When placing larger orders on our website, we may request additional documentation, including your payment activity, proof of identity, and other verification methods, to ensure that the transaction is authorized by the account holder. If you are unable to provide the requested information, we may refund your order. We reserve the right to refuse business to any user, at any time, for any reason.
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